The customer has the right to - subject to chapter 5.3. in our General Terms of Business - withdraw from the bill of sale within 2 weeks after receiving the goods, without explanation. To meet this deadline it is sufficient to send the note of withdrawal or the goods in time. The customer will have to carry the return freight charges. For this purpose the customer is obliged to stamp the parcel adequately.
If a customer, after using the right of withdrawal, is not able to return the goods or if the goods are damaged or have deteriorated, a legally admitted deduction will be made on the reimbursement price. The goods being returned have to be sent back as completely as possible and preferrably in original packaging, in any case in transport-safe packaging including sturdy outer boxes and including a copy of the delivery note. Any damages and delays caused by the non-fulfillment of these requirements are the customer's responsibility.
The right of withdrawal is excluded if the goods had been produced according to customer-specific wishes or the goods had unambiguously been shaped to meet customer-specific requirements or the nature of the goods does not allow them being returned or the goods could spoil quickly or the expiry date of the goods has been exceeded.